Management Services

istayhere.com was formed to fill the need for an innovative, reputable vacation rental management firm with exceptionally high standards, creative marketing strategies, with a unyielding focus on customer service.

The strength of istayhere.com is derived from the combined strengths of its experienced management team. We are driven to deliver a superior guest experience to our guests and to fulfill our “No Worries” policy for istayhere.com's homeowner partners when it comes to guest bookings, maintenance, housekeeping and cash-flow.


Vacation Home Management

Vacation home owners seeking a rental management company typically have five main motivating concerns:

1. Trust.
2. Protection of their asset.
3. Maximizing their rental income.
4. Timely and accurate payment of rental receipts
5. Minimizing the stress and hassle of self-management.

We understand and place the highest value on these priorities, and our home owners feel confident entrusting istayhere.com with management of their rental properties.

Homeowners that choose property management by istayhere.com may expect nothing less than the best when it comes to preparation, marketing, tenant screening, reservations, executing rental agreements, enforcement of rules and regulations, housekeeping, maintenance, accounting, and owner reporting.  

What is istayhere.com responsible for when managing my home?

o   We provide a full spectrum of detailed services to our home owners including but not limited to:

§  Marketing and advertising of the homes on our extensive online marketing network

§  Adjusting rental rates and discount rates throughout the season to ensure maximum occupancy time and maximum rental income

§  Coordinating and collecting any legal documents and rent payments from our guest and providing each home owner with monthly reports of their rental proceeds

§  Schedule and conduct cleanings and conduct detailed inspections of the home before and after each guest

§  Coordinating and managing all guest and contract workers access to the home

§  Provide guest with additional housekeeping and concierge services when requested

§  We prepare and pay all lodging taxes, credit card merchant fees and yearly 1099 tax forms

§  We will ensure excellent customer service by providing guest with a 24/7 emergency contact number while staying in our homes and provide local staff members to assist with any complications that may arise

§  We will communicate with our home owners on any and all issues that fall outside of our rental management contract and daily responsibilities that may require an owner authorization and/or may affect rentals

As a home owner what would be my responsibilities?

• Paying all general ownership responsibilities or obligations associated with the home such as:

§  Monthly mortgage payments

§  Monthly utilities

§  Property taxes

§  HOA fees

• Providing an accurate rental insurance policy to cover the home, its contents, and the occupants.
• Providing istayhere.com with a fully functional home that is in rentable condition. Istayhere.com is not responsible for providing any items necessary to rent the home. 
• Scheduling all regular maintenance on the home, including but not limited to:

§  Pest/termite control

§  A/C filter changes

§  Periodic grounds maintenance

• Home Owners are responsible for providing repairs or replacements on any items and inventory resulting from normal wear and tear.  All damages, repairs, and or inventory replacement resulting specifically from a guest are paid by the guest. 

Still have questions?  For more information about our property management services please feel free to visit our FAQ page or you may call us at 408-835-7337or via email at lifesolution.org@gmail.com.